Appointment reminders are critical to a full schedule: they get patients in the door and alert you to cancellations. But phone calls are becoming an inefficient way to communicate. Automated two-way text reminders will not only save you time, but also reach your patients directly. Set this feature up once and you’ll be getting more people showing up for appointments and more time to fill cancellations.
All messages that patients receive can be replied to, so you can skip the phone calls entirely and still engage with your clientele.
Reminders are recorded in Messages, so you’re able to easily access all conversations and send personalized messages.
You can customize all of these with your choice of timeline and wording, but the default reminders are:
Patient responses are received as a new message in Chiro Cat. During office hours, if the message is not read within 5 minutes a text notification will be sent to designated users. This ensures you don’t miss actionable information.